SUPPORT
PRIVACY POLICY
What information we collect?
The information we collect may include:
• Epic Account ID (when you sign in with Epic Games Account Services)
• Epic Display Name
• Your email address (only if you contact us)
• IP address
• Device and browser information
• Server logs
How your personal information is used?
We use your information only for the purposes described below:
• Authenticate your Epic Games account.
• Provide online game services.
• Respond to customer support requests.
• Maintain the security and stability of our services.
Keeping your data secure?
We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the information that we collect.
Changes to this policy?
We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future.
HOW DATA IS CAPTURED
When you use Epic Games Account Services, information may be collected in the following ways:
• When you sign in using Epic Games Account Services (Epic Online Services), Epic Games provides us with the account information that you authorize us to receive, such as your Epic Account ID and Display Name.
• If you contact us by email, we collect your email address and the contents of your message.
• Our servers may automatically collect technical information such as your IP address, browser type, device information, and server logs for security and service operation.
HOW DATA IS USED
We use the collected information only to:
• Authenticate your Epic Games account.
• Provide access to online game features.
• Maintain and improve our services.
• Respond to customer support requests.
• Protect our services against fraud, abuse, and unauthorized access.
• Comply with legal obligations.
HOW DATA IS SHARED
We do not sell or rent your personal information.
Information may only be shared:
• With Epic Games to provide Epic Online Services authentication.
• With trusted hosting or infrastructure providers when necessary to operate our services.
• When required by law or to protect our legal rights.
DATA RETENTION
We keep personal information only for as long as necessary to provide our services.
• Epic account information is retained while your account is active.
• Support emails may be retained for up to 12 months.
• Technical server logs may be retained for up to 90 days for security and troubleshooting purposes.
When information is no longer required, it is securely deleted.
By using our services, you acknowledge that your information may be processed as described in this Privacy Policy.